Same-Day-Shipment does not apply on public holiday.
Same-Day-Shipment only applied when the order AND payment is complete before 11.30 a.m. on normal business day.
For international shipping, additional (1) day is needed.
Your pack shipment
Packages are generally dispatched within 24 hours after receipt of payment and are shipped via PosLaju, EMS (city-link/skynet), registered international mail with tracking.
We will provide you with a link to track your package online. Please look for tracking under my order detail (http://www.desensed.com/order-history).
Receive your order
For domestic order, your packages should arrive in 2 business days after the payment is confirmed.
For international order, your packages should arrive in 2-3 weeks after the payment is confirmed. Please refer the duration on shipping method chosen during checkout.
We do not promise the period of time the shipment take as it is beyond our control.
Our domestic shipping fees are fixed, RM8 for Peninsular Malaysia and RM11 for Sabah & Sarawak regardless of size or weight.
Our international shipping fees are fixed, USD7 for SEA country and USD9 for selected country regardless of size or weight. Price may be varies for other currency.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
If separate order were to ship together, we will provide buyer a voucher which value the shipping cost paid.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Free Domestic Shipping
Enjoy free domestic shipping for order more than RM100 in a single purchase (excluding shipping fee).
Not receiving your order
In rare case where buyer did not receive the item, we will issue full refund to the buyer if is not cause by the case (*) below.
Order that is free shipping will not be given full refund if is cause by the case (*) below. Delivery fee will be deduct in the full refund.
*Shipping fee will not be refund if the address given by buyer is invalid/wrong.
*Shipping fee will not be refund if fail delivery cause by buyer (buyer absent to receive the package/ buyer fail to collect package in PosLaju counter).
Import Tax and Duty
Import Tax and Duty are responsible by customers. DeSENSED marks packages as gifts with low values. Virtually all orders are exempt from taxes and duties.