Terms and conditions

This page was updated on 12/15/2017.


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur desensed.com cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, DeSENSED may have to limit the number of products available for purchase. DeSENSED reserves the right to change quantities available for purchase at any time, even after you place an order. 

Shipping and Delivery

Shipping ("ships in") times displayed on DeSENSED refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond DeSENSED's control once it leaves our facilities, DeSENSED cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

There may be occasions when DeSENSED confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, DeSENSED will contact customers and offer to cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place.

Shipping and delivery times are calculated in working days from Monday to Friday. In case of major holidays such as Christmas and the Asian's Lunar New Year, please allow extra delivery time.

For your protection, all order are sent out via PosLaju/EMS/Registered mail otherwise mention, which requires a signature. If you are not present, a card will be left on your door or in your mailbox to advise you to pick up your goods from a local post office.

Customers are responsible for providing complete and accurate shipping addresses. DeSENSED cannot make changes to your shipping address once a package has been shipped, and DeSENSED cannot be made responsible for packages lost due to incomplete or inaccurate addresses.

All orders reported as "delivered" by PosLaju/EMS/Registered mail are considered delivered. DeSENSED cannot be made liable of non-delivery in this case.

Exchange and Returns (money back guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer.

You must contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product without a RMA number will not be refunded.

If products are altered or modified – warranty and money back guarantee become void.

The money back guarantee does not cover volume/wholesale and customized orders.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. DeSENSED will not be held responsible for items lost or damaged in transit.

All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.

This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.

This warranty does not cover customer self physical damage.

We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.

This warranty does not cover if it is defects caused by abuse or misuse of the product.

DeSENSED will not responsible for lost and damaged during delivery by courier service. All claims of damage/lost in transit will inform the buyer if the claim is successful. However, buyer has the right to claim from the courier company.

Shipping back to DeSENSED is paid for by the customer. We are in general unable to refund you postal fees.


Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

All item under categories basic/raw component are not returnable.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. 

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on DeSENSED that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.


Prices and availability of items are subject to change without notice. Unless otherwise noted, prices advertised on this site include standard international shipping. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.

Privacy Notice

DeSENSED respects customer privacy. Please read about our privacy policy here:


Conditions Of Use


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by DeSENSED and are protected by international copyright laws. 

License and Site Access

DeSENSED grants you a limited license to access and make personal use of this site. This license doses not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without written consent of DeSENSED.